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URL: www.comtesse-hotel.com

Company, organization: SAS SPLENDID EIFFEL HOTEL

Registered Offices:

Hôtel La Comtesse

29, Avenue de Tourville

75007 Paris - France

Tél : +33 1 45 51 29 29

contact@comtesse-hotel.com

Share capital: 176 800 €

RCS (Companies register): Paris B 612 026 443

EU VAT number: FR00 612 026 443

SIRET : 61202644300012

Purpose of site: Promotion of the establishment

Director of publication, legal representative: Mr. Portal

Editorial Manager: Mr. Portal

Web master, design, editing, artistic direction: Cendyn France SAS

Photography: Céline Demoux

Web hosting: Cendyn France SAS

President Cendyn France SAS : Michael Bennett

The site presents:

● Informative content

● A collection of personal data on line

French Data Protection Act: the site is the subject of a declaration to the Commission Nationale Informatique and Liberté (French Data Protection Authority). You have the right to access, modify, rectify and delete information that concerns you (art. 34 of the Loi Informatique et Libertés (French Data Protection Act)). To exercise this right, please contact: contact@comtesse-hotel.com

Ownership: The site and the information that it contains are protected by French intellectual property law and by international agreements. Except for use by immediate family members or private use, the site and any element of its content may not be reproduced, republished, retranscribed, modified or passed on without the prior authorization of the eligible party.

MEDIATOR - SETTLEMENT OF DISPUTES

Consumers who have a dispute with a professional can contact the online dispute resolution platform (RLL): https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

The consumer having a dispute with a professional, can seize the AME Conso:

- either by internet (https://www.mediationconso-ame.com) by completing the form dedicated to this purpose made available to him, accompanied by the documents supporting his request.

- or by mail: AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, along with the documents supporting the request.

After having contacted the customer service and in the absence of a satisfactory response within one month, the customer may refer the matter to the Mediation and Arbitration Center of Paris whose coordinates are indicated below:

AME

11 place Dauphine

75001 PARIS

www.mediateurseuropeens.org

OPPOSITION TO TELEPHONE CANVASSING

In accordance with article L. 223-2 of the French Consumer Code, consumers have the right to register on the telephone anti-solicitation list: "When a professional collects telephone data from a consumer, he informs him of his right to register on the telephone anti-solicitation list. When this information is collected at the time of concluding a contract, the contract must mention, in a clear and comprehensible manner, the existence of this right for the consumer. "

Pursuant to article L.521-1 of the French Consumer Code, consumers can register on the Bloctel telephone anti-solicitation list.

CANCELLATION OR MODIFICATION BY THE CUSTOMER

1. In accordance with article L. 221-28 of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code.

2. The conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.

3. Reservations with prepayment cannot be modified and/or cancelled. No refunds will be made for deposits paid in advance. In this case, this is mentioned in the sales conditions of the tariff.

4. When the conditions of sale of the reserved fare so permit :

- the reservation can be cancelled directly on the Site or Mobile Services via the "Consult or cancel your reservation" section;

- modification of the reservation can be made directly with the hotel, whose telephone number is specified on the reservation confirmation sent by e-mail.

5. In the event of interruption of the stay due to the customer's fault, the entire agreed price will be cashed. In the case of pre-paid reservations, no refund will be made.

6. Unless otherwise expressly agreed, the customer must leave the room before 12.00 p.m. on the day the reservation ends. Failure to do so will result in an additional night's charge.

7. All reservations are nominative and may not under any circumstances be transferred to a third party, whether free of charge, against payment or on a commercial basis.

For any complaint relating to a hotel reservation, the hotel team is at your disposal:

To write to us :

Hôtel La Comtesse

29, Avenue de Tourville

75007 Paris - France